We understand that you may have questions about how our products and services can address your radiography concerns. We're here to help and want to answer your questions as efficiently as possible. Please select the Support option that best suits your requirements.
Del Medical Technical Support |
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DEL MEDICAL TECHNICAL SUPPORT
It has always been our mission to serve our customers and dealers with excellent and professional support and information. With our new web site, dedicated to technical support and service only, we are now taking this even further by giving you access to the expertise of our technical support team at any time of the day. Visit the Del Medical Technical Support Website for parts info, room layouts, sample drawings and other valuable information.
Visit Del Medical Technical Support Website
If you require assistance with a pre-sale inquiry, technical question or website assistance please click the live help icon in our website's header or the link below to start a live chat session.
In an effort to better serve all of our clients, we have implemented an online helpdesk. Our new system utilizes a leading online support system, to organize, track and manage support requests. Use of our products has grown tremendously and the online helpdesk reflects our ongoing commitment to ensuring that our outstanding customer support continues to scale with our growth.
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As technology gets more complex and clients demand rapid issue resolution, remote support becomes an essential component of any technical support or service operation. Award-winning GoToAssist® lets users instantly view and support a remote computer via the web, enabling our company's Product Support Staff to resolve issues quickly and easily. The end result is improved contact-resolution times, lower support costs and an amazing customer experience!
Remote Support features include Annotation Tools, Application Sharing, Diagnostic Testing, Dual File Transfers, Multi-Session, Reboot/Reconnect, Run as a Service, Screen Sharing, Team Collaboration and Unattended Support. Remote Support secure technology includes Authentication, Encryption, End User Permissions and Control, Highly Secure Data Centers, HIPAA Compliance, Integrity, Integrity Mechanism, Multi-Level Security and Control, SiteSecure Certification and Transmission Security.
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Product Brochures provide a comprehensive overview of the operation, features and technical specifications of select products. They are available for you to preview, download and print. Product Brochures require Adobe Acrobat Reader software. If you don't have Adobe Acrobat Reader you can download a free copy from Adobe.
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If you wish to report an error you found on our website, please send an email to our Webmaster. To help us solve the problem, please provide specifics for the error you encountered. We appreciate your support in assisting us with our efforts to continually provide our online visitors with the best possible experience. If you wish to reach someone at UMG / DEL MEDICAL about something other than a website error, please use our general inquiry form instead.